BMW Roadside Assistance – 24 hours a day, 365 days a year. Call 0800 800 269

In expert hands round the clock: enjoy maximum driving pleasure, safety and convenience with your BMW. The BMW Roadside Assistance programme makes sure you’re also well taken care of in emergencies, 24 hours a day, and 365 days a year.

Just contact BMW Roadside Assistance and our nationwide partner will have you back on the road in no time.

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BMW Accident Management


To ensure your BMW delivers you years of uninterrupted driving pleasure it comes with one of the most comprehensive roadside care programmes in New Zealand. This service is complimentary for five years, so you can rest assured in the knowledge that assistance is at hand 24 hours a day, 365 days a year.

BMW Roadside Assistance delivers a quick and effective response with the minimum of inconvenience to you.

  • BMW Roadside Assistance features include
  • In the event of an accident


Especially after a serious car accident, time is of the essence when the rescue services need to get injured persons out of the vehicle. That is why they need to be given full information as quickly as possible about the car in question. Where are its batteries? Where are the airbags? At what points can a vehicle can be cut open quickly and safely? That is why we came up with the idea of BMW Rescue Information for the emergency services, BMW Rescue Charts, and a special sticker for the windscreen.

  • BMW Rescue Charts
  • Sticker for the windscreen


With BMW Mobile Care, a comprehensive package of mobility services is available to support you in the event of a breakdown. For maximum mobility – when it matters. No matter what day or time, simply contact BMW Mobile Service via the iDrive menu (only on vehicles with Control Display) or call
0800-21 53 99 in Österreich,
+49-89-58 80 99 556 im Ausland.
For the hard of hearing, in Austria the BMW Mobile Service can also be contacted by SMS on a special number: +49-178-23 46 234.
In most case our specialists can simply instruct you over the phone. For vehicles equipped with BMW TeleServices, assistance can also be provided by BMW TeleService Diagnosis and Help.
If you need roadside assistance on site, we can arrange a BMW Servicemobile quickly and reliably and, if necessary, a lot more besides, such as a towing service, a taxi and hotel accommodation. With BMW Mobile Care, our pan-European mobility guarantee, you will have all the advantages on board. The extensive range of BMW Mobile Care services is of course free of charge for you.

  • Roadside assistance on site
  • Help with punctures and mishaps
  • Towing service to the nearest BMWService
  • Taxi travel
  • Hotel accommodation
  • Continuing by replacement vehicle
  • Other services to keep you fully mobile


As a fundamental principle, only costs of a nature and scope that have been agreed with Mobile Service can be covered. Generally speaking, we take care of the costs of all BMW Mobile Care services directly on your behalf. If, exceptionally, you need to pay for services, we will reimburse you immediately. To do that, we need the original invoices for the services used (for example vehicle recovery companies) together with a copy of the repair invoice, and the completed notice of breakdown.


BMW Mobile Care services for breakdowns are valid for travel in the following European countries:
Albania, Andorra, Austria, Belgium, Bosnia-Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Monaco, Netherlands, Norway, Poland, Portugal, Romania, Serbia and Montenegro, Sweden, Switzerland, Slovakia, Slovenia, Spain (incl. Canary Islands) and Turkey.
If you have any queries concerning BMW Mobile Care, you can contact us by phone on 0800-21 53 99 in Austria and on +49-89-58 80 99 556 in all other countries covered by BMW Mobile Care.


BMW offers you a guarantee of mobility for the whole of Europe with BMW Mobile Care, and it is valid for up to ten years from the date when your vehicle was first registered.

  • Comprehensive mobility services two years
  • Renewing the mobility guarantee
  • Mobility guarantee exclusions