If you are unable reasonably to keep up your payments or other obligations because of illness, injury, loss of employment, the end of a relationship, or other reasonable cause, you may be able to apply to us for a hardship variation.
To apply for a hardship variation, you need to:
(a) make an application in writing; and
(b) explain your reason(s) for the application; and
(c) request one of the following:
(i) an extension of the term of the contract (which will reduce the amount of each payment due under the contract); or
(ii) a postponement of the dates on which payments are due under the contract (specify the period for which you want this to apply); or
(iii) both of the above; and
(d) send the application to us via email at firstname.lastname@example.org or contact us at 09 573 2535.
Do this as soon as possible using the 'Hardship Application' provided under the Downloads section. If you leave it for too long, we may not have to consider your application.