If you are unable reasonably to keep up your payments or other obligations because of illness, injury, loss of employment, the end of a relationship, or other reasonable cause, you may be able to apply to us for a hardship variation.
To apply for a hardship variation, you need to:
(a) make an application in writing; and
(b) explain your reason(s) for the application; and
(c) request one of the following:
(i) an extension of the term of the contract (which will reduce the amount of each payment due under the contract); or
(ii) a postponement of the dates on which payments are due under the contract (specify the period for which you want this to apply); or
(iii) both of the above; and
(d) send the application to us.
Do this as soon as possible. If you leave it for too long we may not have to consider your application.